1. The Information We Collect And Store
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Files
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Cloak and Vault Enterprise Security-as-a-Service implements optional or user configured Privacy-by-Design features.
With Privacy-by-Design, Clault and its
service providers are unable to read the encrypted files you stored in our services. For ease of use, your keys are created and may be recovered at our servers. If configured by user or enabled under an upgraded service plan, Clault does not store your master key and is unable to decrypt your files during lawful third party requests, such as a subpeona or court order.
Users are responsible for the safeguard of their master key, which is used in user key and data recovery.
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We collect and store the files you upload, download,
or access with our Service (“Files”). If you add a file to
your service that has been previously uploaded by you or
another user, we may associate all or a portion of the
previousfile with your account rather than storing a
duplicate.
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2. Information You Provide
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Cloak Apps collects a minimal set of user information to
enable the services we provide to you. Examples of
Information collected include your name, phone number, email
address and home and business postal addresses.
We do not collect credit card information and handle
corporate billing in typical corporate processes.
When you invite others ot join Clault by using our
referral page, we send them a one-time email for the
referral. You may also provide us with your contacts’ email
addresses when sharing folders and files with them.
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When you register an account, we collect some
personal information, such as your name, phone number,
credit card or other billing information, email address and
home and business postal addresses. You may also ask us to
import your contacts by giving us access to your third party
services (for example, your email account) or to use your
social networking information if you give us access to your
account on social network connection services. When you
invite others to join the service by using our referral
page, we send them a one-time email for that referral. You
may also provide us with your contacts’ email addresses when
sharing folders or files with them. We may also receive
Personal Information (for example, your email address)
through other users, for example if they have tried to share
something with you or tried to refer us to you.
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3. Cookies
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Cloak Apps minimize the use of “Cookies”. We do not save your password in Cookies.
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We also use “cookies” to collect information and
improve our Services. A cookie is a small data file that we
transfer to your Device. We may use “persistent cookies” to
save your registration ID and login password for future
logins to the Service. We may use “session ID cookies” to
enable certain features of the Service, to better understand
how you interact with the Service and to monitor aggregate
usage and web traffic routing on the Service. You can
instruct your browser, by changing its options, to stop
accepting cookies or to prompt you before accepting a cookie
from the websites you visit. If you do not accept cookies,
however, you may not be able to use all aspects of the
Service.
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4. How We Use Personal Information
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4.1 Personal Information
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In the course of using the Service, we may collect
personal information that can be used to contact or identify
you (“Personal Information”). Personal Information is or may
be used: (i) to provide and improve our Service, (ii) to
administer your use of the Service, (iii) to better
understand your needs and interests, (iv) to personalize and
improve your experience, and (v) to provide or offer
software updates and product announcements. If you no longer
wish to receive communications from us, please follow the
“unsubscribe” instructions provided in any of those
communications, or update your account settings information.
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In the course of using the Service, we may collect
personal information that can be used to contact or identify
you (“Personal Information”). Personal Information is or may
be used: (i) to provide and improve our Service, (ii) to
administer your use of the Service, (iii) to better
understand your needs and interests, (iv) to personalize and
improve your experience, and (v) to provide or offer
software updates and product announcements. If you no longer
wish to receive communications from us, please follow the
“unsubscribe” instructions provided in any of those
communications, or update your account settings information.
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4.2 Geo-Location Information
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Cloak Apps services may collect real-time
location-based information (for example, GPS) from our users, with your consent.
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Some Devices allow applications to access real-time
location-based information (for example, GPS). Our mobile
apps do not collect such information from your mobile device
at any time while you download or use our mobile apps as of
the date this policy went into effect, but may do so in the
future with your consent to improve our Services. Some
photos and videos you place in our service may contain
recorded location information. We may use this information
to optimize your experience. If you do not wish to share
files embedded with your geo-location information with us,
please do not upload them. If you don’t want to store
location data in your photos or videos, please consult the
documentation for your camera to turn off that feature.
Also, some of the information we collect from a Device, for
example IP address, can sometimes be used to approximate a
Device’s location.
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5. Analytics
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We also collect some information by ourselves using
logging, such as IP address, which can sometimes be
correlated with Personal Information. We use this
information for the above purposes and to monitor and
analyze use of the Service, for the Service’s technical
administration, to increase our Service’s functionality and
user-friendliness, and to verify users have the
authorization needed for the Service to process their
requests. We use Google analytics to keep track of visitor statistics to our website.
For our mobile applications on IOS and Android, we use flurry Analytics, which user can choose to opt out at: http://www.flurry.com/user-opt-out.html.
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We also collect some information (ourselves or using
third party services) using logging and cookies, such as IP
address, which can sometimes be correlated with Personal
Information. We use this information for the above purposes
and to monitor and analyze use of the Service, for the
Service’s technical administration, to increase our
Service’s functionality and user-friendliness, and to verify
users have the authorization needed for the Service to
process their requests. As of the date this policy went into
effect, we use Google Analytics.
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6. Information Sharing and Disclosure
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6.1 Your Use
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Cloak Apps is an enterprise security solution. As such,
your personal information is used only for corporate
collaboration such as file sharing to your work associates
during the use of our services. We do not publish your
information to public or guest users. We do not sell your
personal information third parties. Clault do not share or
disclose your information to third party applications without
your consent.
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We will display your Personal Information in your
profile page and elsewhere on the Service according to the
preferences you set in your account. Any information you
choose to provide should reflect how much you want others to
know about you. Please consider carefully what information
you disclose in your profile page and your desired level of
anonymity. You can review and revise your profile
information at any time. We do not sell your personal
information to third parties. We may also share or disclose
your information with your consent, for example if you use a
third party application to access your account (see below).
Through certain features of the Service, you may also have
the ability to make some of your information public. Public
information may be broadly and quickly disseminated.
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6.2 Service Providers, Business Partners and Others
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We may use certain trusted third party companies and
individuals to help us provide, analyze, and improve the
Service (including but not limited to data storage,
maintenance services, database management, web analytics,
payment processing, and improvement of the Service’s
features). These third parties may have access to your
information only for purposes of performing these tasks on
our behalf and under obligations similar to those in this
Privacy Policy.
As of the date this policy went into effect, we use
Amazon’s S3 storage service to store some of your
information (for example, your Files). However, for Cloak Apps services with
Privacy-by-Design protection (configured by you), your storage files are
encrypted and the file text contents are not visible to
Amazon’s S3. You can find more information on Amazon's data
security from the S3 site.
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We may use certain trusted third party companies and
individuals to help us provide, analyze, and improve the
Service (including but not limited to data storage,
maintenance services, database management, web analytics,
payment processing, and improvement of the Service’s
features). These third parties may have access to your
information only for purposes of performing these tasks on
our behalf and under obligations similar to those in this
Privacy Policy. As of the date this policy went into effect,
we use Amazon’s S3 storage service to store some of your
information (for example, your Files).
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6.3 Third-Party Applications
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Currently, Cloak Apps services do not enable Third-Party
applications to our services. We have plans to do so in the
future. We may share your information with a third
party application with your consent.
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We may share your information with a third party
application with your consent, for example when you choose
to access our Services through such an application. We are
not responsible for what those parties do with your
information, so you should make sure you trust the
application and that it has a privacy policy acceptable to
you.
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7. Compliance with Laws and Law
Enforcement Requests
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7.1 Protection of Clault’s Rights
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We may disclose to parties outside Clault, files
stored in your Clault services and information about you
that we collect when we have a good faith belief that
disclosure is reasonably necessary to (a) comply with a law,
regulation or compulsory legal request; (b) protect the
safety of any person from death or serious bodily injury;
(c) prevent fraud or abuse of Clault or its users; or (d) to
protect Clault’s property rights.
If Privacy-by-Design product features are enabled or configured,
your Clault files will be transferred to a law enforcement agency encrypted as set
forth above, as we are unable to
decrypt them.
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We may disclose to parties outside the service,
files stored in your service and information about you that
we collect when we have a good faith belief that disclosure
is reasonably necessary to (a) comply with a law, regulation
or compulsory legal request; (b) protect the safety of any
person from death or serious bodily injury; (c) prevent
fraud or abuse of the service or its users; or (d) to
protect the service’s property rights. If we provide your
files to a law enforcement agency as set forth above, we
will remove our encryption from the files before providing
them to law enforcement. However, we will not be able to
decrypt any files that you encrypted.
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8. Business Transfers
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If we are involved in a merger, acquisition, or sale
of all or a portion of our assets, your information may be
transferred as part of that transaction, but we will notify
you (for example, via email and/or a prominent service
notification)
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If we are involved in a merger, acquisition, or sale
of all or a portion of our assets, your information may be
transferred as part of that transaction, but we will notify
you (for example, via email)
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We may disclose your non-private, aggregated, or
otherwise non-personal information, such as usage statistics
of our Service.
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We may disclose your non-private, aggregated, or
otherwise non-personal information, such as usage statistics
of our Service.
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9. Changing or Deleting Your Information
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If you are a user under a registered company, you
may review, update, correct or delete the Personal
Information provided in your account profile by changing
your “user settings.” If your personally identifiable
information changes, or if you no longer desire our service,
you may update or delete it by making the change on your
account settings. In some cases we may retain copies of your
information if required by law.
For questions about your Personal Information on our
Service, please contact support@cloakapps.com.
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If you are a registered user, you may review,
update, correct or delete the Personal Information provided
in your registration or account profile by changing your
“account settings.” If your personally identifiable
information changes, or if you no longer desire our service,
you may update or delete it by making the change on your
account settings. In some cases we may retain copies of your
information if required by law.
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10. Data Retention
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We will retain your information for as long as your
account is active or as needed to provide you services. If
you wish to cancel your account or request that we no longer
use your information to provide you services, you may delete
your account. We may retain and use your information as
necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements. Consistent with these
requirements, we will try to delete your information quickly
upon request. Please note, however, that there might be
latency in deleting information from our servers and
backed-up versions might exist after deletion. In addition,
we do not delete from our servers files that you have in
common with other users.
Your undeleted Vault files are stored encrypted.
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We will retain your information for as long as your
account is active or as needed to provide you services. If
you wish to cancel your account or request that we no longer
use your information to provide you services, you may delete
your account here. We may retain and use your information as
necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements. Consistent with these
requirements, we will try to delete your information quickly
upon request. Please note, however, that there might be
latency in deleting information from our servers and
backed-up versions might exist after deletion. In addition,
we do not delete from our servers files that you have in
common with other users.
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11. Community
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To in order to build an active community-based
technical support for our services, we may offer publicly
accessible community services such as blogs, forums, and
wikis. You should be aware that any information you provide
in these areas may be read, collected, and used by others
who access them. Your posts may remain even after you cancel
your account.
For questions about your Personal Information on our
Service, please contact support@cloakapps.com.
Our Site may includes links to other Web sites whose
privacy practices may differ from those of Clault. If you
submit personal information to any of those sites, your
information is governed by their privacy statements. We
encourage you to carefully read the privacy statement of any
Web site you visit.
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Our Service offers publicly accessible community
services such as blogs, forums, and wikis. You should be
aware that any information you provide in these areas may be
read, collected, and used by others who access them. Your
posts may remain even after you cancel your account.
Our Site includes links to other Web sites whose
privacy practices may differ from those of ours’.
If you submit personal information to any of those
sites, your information is governed by their privacy
statements. We encourage you to carefully read the privacy
statement of any Web site you visit.
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12. Security
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The security of your information is important to us.
Cloak Apps provides end-to-end security protection of your
files and messages. Vault protects Document-in-Storage, Document-in-Transit
and Document-in-Use. Our solution has optional Privacy-by-Design features and
incorporates other advanced protection.
We follow generally accepted standards to protect the
information submitted to us, both during transmission and
once we receive it. No method of electronic transmission or
storage is 100% secure, however. Therefore, we cannot
guarantee its absolute security. If you have any questions
about security of our services, you can contact us at
support@cloakapps.com
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The security of your information is important to us.
When you enter sensitive information (such as a credit card
number) on our order forms, we encrypt the transmission of
that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the
information submitted to us, both during transmission and
once we receive it. No method of electronic transmission or
storage is 100% secure, however. Therefore, we cannot
guarantee its absolute security.
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13. Our Policy Toward Children
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Cloak Apps provides file security solution for work teams and our
solutions are not directed to persons under 13. We do not
knowingly collect personally identifiable information from
children under 13. If a parent or guardian becomes aware
that his or her child has provided us with Personal
Information without their consent, he or she should contact
us at support@cloakapps.com. If we become aware that a child
under 13 has provided us with Personal Information, we will
take steps to delete such information from our files.
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Our Services are not directed to persons under 13.
We do not knowingly collect personally identifiable
information from children under 13. If we become aware that
a child under 13 has provided us with Personal Information,
we will take steps to delete such information from our
files.
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14. Contacting Us
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If you have any questions about this
Privacy Policy, please contact us at support@cloakapps.com.
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15. Changes to our Privacy Policy
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This Privacy Policy may change from time
to time. If we make a change to this privacy policy that
we believe materially reduces your rights, we will provide
you with notice (for example, by email). And we may
provide notice of changes in other circumstances as well.
By continuing to use the Service after those changes
become effective, you agree to be bound by the revised
Privacy Policy.
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